Cancellation Policy:
CAIS reserves the right to cancel an event or program if there is insufficient enrolment. In the unlikely event this occurs, participants will be notified in advance and issued a full refund. CAIS is not responsible for any financial obligations incurred by participants because of travel cancellations. Weather-related refunds will not be granted.
In-Person Events Cancellation Policy:
CAIS incurs significant planning and financial commitments for in-person events. Therefore, please carefully review the following cancellation policy:
Cancellations: Refunds will be granted up to 30 days before the event start date, less a $150.00 processing fee. Cancellations made within 30 days of the event's start date or failure to attend will result in an invoice for 100% of the event fee. Cancellation requests must be sent directly [depends on what page this appears]
Substitutions: To avoid cancellation charges or no-show fees, your school may choose to send a substitute in your place. This can be done up to 7 days before the event [see above note]
Third-Party Cancellation Costs: CAIS contracts with third parties (E.g., hotels, catering companies, transportation, etc.) to support in-person programming. These costs are negotiated and at times non-refundable. We attempt to accommodate changes in registrations and cancellations. However, cancellation of registration may still result in costs to the school if a third-party vendor charges CAIS. These costs are out of CAIS’s control and will be passed on to schools on a cost-recovery basis.
CONTACT INFORMATION:
Rachael Brownell-Swain, Manager, Professional Learning Programs at rbswain@cais.ca.